Digital Experience
I am currently leading the Digital team as we create end to end e-commerce experiences allowing users to select products, checkout, free trials, and renew. We make it easy for our customers to self-serve: pay bills, track orders, Help & Support, Training, manage users, and authentication. We build reusable micro-experiences between Digital and TR products so that our customers can move fluidly through the TR eco-system. We work with product, customer to cash, and customer support teams to refine service design and operations.
DIGITAL
Find and Learn
We build salable templates across Find and Learn allowing our customers to quickly find products or soltuions that find their needs. We created 8 templated solutions allowing content designers to quickly launch new products no matter the discipline or category. Pages are built to scale no matter the geography or language.
DIGITAL
Plans and Pricing
Our Plans and Pricing templates were created to quickly bring new products online. These templated solutions allow Content Authors to quickly create Plans and Pricing no matter the currency, language or geography.
THOMSON REUTERS
Trials
Customers are able to Trial, request a demo or purchase software. Our trials form feeds into Salesforce. Each time a product is brought online, the new page is created using the template not requiring additional Design and Development resources.
DIGITAL
Cart and Checkout
We build our experiences to scale no matter the language, the currency and the numerous edge cases. Our cart and checkout templates are used across our digital experience and can be used to purchase products, print material, and ebooks.
DIGITAL
Product + Partner Training
Our Product and partner Training consists of both articles and videos that walk a user through our suite of products. It is built and Kaltura and Docebo platforms.
DIGITAL
Self-Service Portal
Self-Service portal includes
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User Management
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Billing and Payments
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Guest Pay
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User Management
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Subscriptions (Renewals)
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Trouble Tickets
DIGITAL
Help and Support
Help and Support is available for users to look through
DIGITAL
Communities
Thomson Reuters Communities is made of open and closed communities. Closed communicaties are closed based user requests. Users must request to join these communities and also must be a customer of Thomson Reuters.
DIGITAL
We are currently in the process of creating a consistent templated experience for Print that works across all geographies and accepts all currencies. These experiences take into consideration laws based on countries
DIGITAL
Enterprise Profile
Enterprise Profile is meant to be a hub for users to manage their account profile information, security information, (email, password), and Two-factor authentication methods. In the future, it will contain account management currently included in Account Experience.